Welcome to Shop-HGH

Customer Service

Law Enforcment

If you are working for law enforcement or big pharmaceutical companies, or their contracted third-parties, you are requested to leave. This is an informational website only. We connect interested buyers with sellers on this site. We do not carry an inventory of any product, nor do we sell or take payment for any product listed on this website. We advice users of this site to know the rules in their own country regarding any of the products on this site.

Shipping & Delivery

We ship all our orders in a discreet and timely manner via courier. We always recommend buying the 100IU kits as they are flatter. We made it cheaper to buy 2 x 100IU than 1 x 200IU for that reason. At the shipper's discretion, customers who bought 200IU kits might receive 100IU kits instead if they are in a location with stricter customs. Once your order has been processed, expect up to 15 days for delivery. There have been some cases, mostly due to holidays or unforeseen delays, where it took longer. If that happens, we will keep you constantly updated.

Hygetropin ( Somatropin ) in its lyophilized state is table in temperatures of up to 30 celcius for up to 30 days for transportation.

Once you receive your parcel, please refrigerate our product immediately at a temperature between 2 - 7 Celcius.

As of Oct. 1st, 2015, we only ship with EMS unless specifically requested to by our customer.

European Customers
If you live in Europe and you are a frequent customer, or you want to become one, we highly suggest to get set up with a reshipping agent in the UK such as www.ukpostbox.com.
We have a 100% success rate to the UK. If you have your parcel first shipped through the UK and then forwarded to your actual address, we have a 100% success rate, so far, to all European countries.

Shipping process explained:
We want to explain the shipping process in detail as we receive a lot of questions about it on a daily basis.
1. We forward your order to our shipper. The shipper usually will take no more than 7 days to come up with a tracking number for you. If all goes as planned, you should receive your parcel within 5 days.
2. A few things that can delay your order.
a. Tracking number doesn't work or isn't registered with EMS. We advice you to wait a couple of days. It usually goes in the system. If it still isn't in the system by that time, please notify us and we will contact the shipper. We will most likely give you a new tracking number.
b. Shipment is stuck in China. Your shipment can be held in China by customs for a long time. It is not in our control at this point and the shipper will wait until it is either delivered back to him or it continues to move to its intended destination. Also look at Chinese holidays as that delays shipments.
c. Shipment is seized by customs in your country. We will wait approximately two weeks before we issue you a reshipment. We will be asking you for an alternate delivery address as your address may be flagged for a while.
d. Finally, shipment time is affected by Chinese public holidays, which you can read about here: http://www.timeanddate.com/holidays/china/

Shipping Costs

As of June 1st 2015, we have an updated pricing structure and we can now offer you one flat rate of 60USD for any size order.

Payment

We accept Western Union, Moneygram, International Bank Transfer and Bitcoin.

Payments will be made to institutions outside of China.

Privacy & Security

We do not store any sensitive information about you on our site. We also don't give out your information to any third party. You can register with us under any name you choose as long as we have a way of contacting you regarding your order. Your payment details are never stored in our database so you can remain completely anonymous.

Returns & Replacements

If your parcel is lost in transit, we will ship an identical parcel to you at no extra cost.

We have a 99% success rate and a full no questions asked re-ship policy to the US and the UK.

If you did not accept the package and it is returned to the sender we cannot reship this package as it won't be returned to us (we do not ship with real sender information) and the parcel will be lost and eventually destroyed.

We do not re-ship to Australia, Austria, Belgium, Canada, France, Germany, Italy, New Zealand, Spain, Switzerland, Thailand, The Netherlands and Scandinavia. If you live in one of the aforementioned countries and you want a reshipment, you need to give us an address in a country to which we offer a re-ship

We do not accept any returns and we do not offer refunds. Shipping an identical parcel is our way of saying we value your business. We don't make any money on such a sale if this should happen. If the second parcel does not make it to its destination, it is your loss. Please be aware of this.

Reshipments can take a while to process. Please have patience if you have an order scheduled for reshipment. The shipper does some due diligence work on the order so it usually ends up taking a bit longer than regular order processing.

Chicago Customs Hub

As of Oct. 2016, we will insist on an alternative address for re-shipment within the Chicago customs hub

Alabama, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, North Dakota, Ohio, South Dakota, and Tennessee all have parcels go through Chicago.

If you intend on being a regular customer, you should sign up with a mail forwarding service, such as ipostal1.com

Set up a mailbox in one of the east coast states such as Vermont, New Hampshire, New York, Connecticut, Philadelphia, New Jersey, Virginia or Maine.

Ordering

You will need to create an account with us before you can order any of our products. You will need to confirm your account via email before your account is activated. We only need a valid email to process your order. Once your order has been submitted, we will immediately send you an order confirmation email. Please allow for 24 - 48 hours to receive payment instructions. Once your payment has been processed, we will send you an email with your invoice. You will receive a shipping confirmation email with tracking details once we send you your parcel.

Viewing Orders

Once you have submitted an order with us, you can go to "My Account" page and track its status.

Updating Account Information

You can update your accont information with us at any time by going to "My Account" and then clicking on either Account Information or Address Book.